How To Order Alcava AlcaPower All in One by RMS INTERNATIONAL Italy

How to Place a Order

International Orders:

We welcome international orders and are quite proud to have shipped to over 70 different countries!

While we speak English, French , Spanish and Italian only, we will do what we can to accommodate other languages . International orders are normally shipped via Postal Express.

We will make other arrangements per your request.

Online ordering

is available by registering yourself on our B2B & B2C web site www.alcapower

( click here below )

You can browse our website www.alcapower and to purchase with the related unit price that will appear on your screen. ( after your registration , of course )

Our ordering system is relatively painless. Orders are sent immediately to us , by our automatic website tool , and you can check, see and tracking it at any moment on your desk or your home computer system.

Phone:

Our phone lines are available 8-hours a day - 9:00-12:00 am and 1:30- 6:30 pm, loacal time, so you may find someone in. Call: +39 0381 969529. Be ready with item codes, part numbers or part names, shipping address and payment information. We also need a day or evening phone number in case we have to contact you about your order.

Fax:

FAX your order 24 hours a day, 365 days a year. Mark the items you want on the paper copy of the ORDER form, be sure to sign your order! Also, include a day or evening phone number in case we need to contact you, send it by fax to +39 0381 969732

Mail:

Mark the items you want on a papercopy of your company letter form , and send a copy to:

RMS INTERNATIONAL , SrL

Via Gravellona, 47/E

27024 CILAVEGNA, Italy

tel. +39 0381 969529

fax +39 0381 969732

Shipping:

Orders are normally shipped the same day, if the payment is received by 12:00 am, GMT. Our goal is to get you your payment order as quickly and reliably as possible, however not everything is available immediately. We normally ship by Postal Priority Mail or Postal Express service, unless you designate otherwise.

Methods of Payment:

We don't have Credit Card Service and we need Bank Transfer Money (t/t) or International Money Order. Purchase orders are acceptable from approved institutions. We reserve the right to allow your personal check to clear before your order is shipped.

Our processing bank requires that all international orders be accompanied by 5,00 Euro as per bank fee/charges.

All orders must be prepaid T/T Bank Wire Transfers. You can also wire transfer money directly to us. Personal or business checks are acceptable if they are drawn on a Bank on the European Community . Be sure that all amounts are shown in Euro ; do not forget to add 5,00 Euro as per bank fee/charges

NOTE ON INTERNATIONAL ORDERS: Customer is responsible for all Import Duties and/or taxes that might apply.

Return Policy :

We offer our customers a no questions asked ( well, we might want to know what you didn't like about a product ) 30-day return policy. We realize that occasionally a product will not work or you may order something that does not live up to your expectations. We want you to be happy with your purchase. We are counting on you not to abuse this service. All returned merchandise MUST be in new condition. When returning merchandise, please call for a Return Authorisation Number which must be on the shipping label - also, be sure to include a copy of your invoice, a phone number where your can be reached during the day, and a description of why your are returning the product. We also require all discs, manuals, registration cards, boxes and packaging materials be returned. These materials must be in new condition or we cannot accept the merchandise for return. We reserve the right to refuse for return , damaged or incomplete packages. Batteries that have been successfully charged can not be accepted, as you have begun their 'life-cycle'. We may charge up to a 20% restocking fee for returns that are damaged or incomplete. Be sure to package your merchandise in a suitable container for shipping. The most common problem we experience is getting retail boxes that are shipped in envelopes and are smashed flat by the time we get it. A full refund CANNOT be issued for damaged merchandise. Mail your return to:

RMS INTERNATIONAL , SrL

Via Gravellona, 47/E

27024 CILAVEGNA, Italy

tel. +39 0381 969529

fax +39 0381 969732

Return postage must be prepaid. Please indicate if you would like us to credit your charge card or exchange for different merchandise. Shipping charges are not refundable.

NOTE: Shipping and Handling Costs are NOT Refundable.

Security

To repeat, we have done everything possible to make your information as secure as possible, without falling into the media hype. You will be prompted to complete your Ship To information. Complete the form as requested by simply following the prompts.

Delivery Tips

Orders placed after 1:00 pm GMT may not be processed until the following business day. Laptop batteries can be shipped if ordered before 11:45 am GMT. Time of delivery is based on distance and business days.

Express deliveries require a signature. For Express delivery someone will need to be at the shipping address during the day to sign and accept the packages. Packages can not be left without a signature.

Thank you for your business!

Customer Service Questions ?

Simply email your questions using online contact tool:

Or, you may call us at +39 0381 969529

After Sale Customer Service Hours (GMT):

Monday - Friday, 9:00 - 12:00 am 13:30 till 19:00 pm

Saturday and Sunday, Sometimes Open - Sometimes Closed (we have a very large catalog that requires lots of maintenance, so someone will usually be able to assist you.)

We respond to voice messages as well!

Any information you provide to us is private. Our server recognizes the home server of visitors and nothing else. Therefore, individually identifiable e-mail addresses are not captured or stored for future use, unless you provide them by posting a message to us. Data on visitors' home servers are aggregated for internal review and then discarded.

Persons who communicate with email on-line or by fax , and therefore supply on-line with an e-mail address may receive future communications from us by e-mail. As we have not even thought about SPAMMING, there is little chance that we will email you other than in response. If you do not wish to receive e-mail messages from us , please notify us, using online contact tool:

We do NOT sell our customers names.

We do NOT telemarket either.